How long will it take to receive my order?

As each item is made-to-order, please allow time for both production and shipping.Production Time: Once you place your order, our team gets to work! The creation process typically takes 3-5 business days. Please note that this timeframe can vary slightly during peak seasons or due to high order volume.Shipping Time: After your custom piece is carefully crafted and quality-checked, we will ship it out promptly. You can expect to receive your package within approximately 10 business days after it has been dispatched.You will receive a notification with a tracking link as soon as your order ships, so you can follow its journey to you!

How to track my order?

Once your order has been shipped, we will send you a confirmation email. This email will contain your tracking number and a direct link to monitor your package's journey.You can also track the latest status of your shipment at any time by logging into your account and visiting the "My Orders" section on our website.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

We're sorry to hear that your order hasn't arrived yet. We are here to help!Please first check the following:The shipping confirmation email for your tracking information.Your "My Orders" section for the latest status.If the tracking shows a delivery confirmation or if you cannot find the status, please contact us immediately at support@iropaws.com. Provide your order number and we will investigate this for you right away.

What is your return policy?

Please check our return/refund/exchange policy here.

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