Returns & Refunds

Customized Products

Customized products are not eligible for return or refund unless the product is incorrect. If you receive an incorrect customized product, please contact us at support@iropaws.com so we can review the issue and make it right.

Regular Products

Quality Issues or Defects

If a regular product has a quality issue or defect, contact us within 30 calendar days after delivery at support@iropaws.com. Please include your order number and a description of the issue. We will review your request and assist with a return, exchange, or refund. We will cover the applicable return shipping cost.

Returns for Personal Reasons

You may request a refund for a regular product within 30 calendar days after delivery for personal reasons. The product must be unused and in its original packaging. We will cover the return shipping cost. Original shipping charges are non-refundable.

Incorrect Items

If we send you the wrong item, contact us at support@iropaws.com. We are responsible for resolving the issue, including any applicable return shipping cost.

How to Contact Us

Please contact us before sending any item back. Our team will review your request and provide return instructions.

For returns or refund questions, email support@iropaws.com.