Shipping Policy

Shipping Destinations

This shipping policy applies to regular products. We currently ship to the 48 contiguous United States and the District of Columbia (DC). We do not currently ship to Alaska, Hawaii, U.S. territories, or other international destinations.

Shipping Rates

• Standard shipping: $9.90 per order

• Free standard shipping: Orders with a merchandise subtotal of $49.90 or more after discounts

Taxes are not included when determining eligibility for free shipping. Available shipping options and the final shipping charge will be shown at checkout.

Order Processing and Fulfillment

We fulfill orders from warehouses in different regions around the world, including the United States and Europe. The fulfillment location may vary by product and inventory availability. Some products may need to be transferred from another warehouse before shipment, which may cause additional delays.

Processing time varies. We will send a shipping confirmation email with tracking information when your order ships.

Estimated Transit Time

For regular products, most orders are estimated to arrive within 5–10 business days after shipment. Some orders may take longer depending on the product’s fulfillment location, inventory transfers, destination, or carrier routing. This timeframe is an estimate and is not a guaranteed delivery date.

Deliveries to some remote or rural areas within our shipping destinations may take longer due to distance, limited carrier service, or additional time required for last-mile delivery. Please allow extra time for delivery to these locations.

For customized products, please refer to the individual product page for the applicable processing and delivery time and any product-specific shipping details.

Tracking

Once your order ships, we will email you a tracking number when tracking information is available. Carrier and tracking details may vary by shipment.

Shipping Issues

If your package is delayed, tracking information appears incorrect, your shipping address needs attention, or you believe your package may be lost, please contact us at support@iropaws.com. Our customer support team will review the situation and help based on the available order and carrier information.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to assist, but cannot guarantee that an address can be changed after an order has been processed or shipped.

Delays Beyond Our Reasonable Control

Delivery estimates may be affected by events beyond our reasonable control. These events may include, but are not limited to:

• Natural disasters, including hurricanes, earthquakes, floods, wildfires, and severe storms

• Extreme weather, such as blizzards, ice storms, heat waves, or other hazardous conditions

• Public health emergencies, epidemics, or related restrictions

• Strikes, labor disputes, or other workforce disruptions

• Carrier, postal, airline, port, or other transportation delays or interruptions

• Accidents, infrastructure failures, or disruptions to roads, railways, ports, or communication networks

• Government actions, emergency measures, customs inspections, or changes to shipping restrictions

• War, terrorism, civil unrest, or security incidents

These circumstances may delay order processing, shipment, tracking updates, or delivery. Delivery dates are estimates and are not guaranteed. Where practical, we will share relevant updates and assist with shipping inquiries. This section applies to the extent permitted by applicable law.

Contact

For shipping questions, contact us at support@iropaws.com.